Updated as of January 27, 2026
Binding Terms of Use
The following terms of use ("Terms") set forth the rules that govern your use of the website cretecartransfers.com, and other websites, applications and booking tools operated by CreteCarTransfers (collectively, the "Platform"). Please read these Terms carefully. By accessing or using the Platform, you agree that you have read, understand, and agree to be bound by these Terms and all terms incorporated by reference. CreteCarTransfers reserves the right to modify content on the Platform and these Terms periodically without prior notice.
The Platform is Solely a Venue
The Platform is a forum that enables you and other interested parties (each a "User") to find, request and/or receive transport and related services ("Transport Services") from third-party service providers, including but not limited to, independent drivers (collectively, "Drivers"), and offers certain supporting services, including providing you the ability to express certain preferences about the Transport Services or Drivers, payment processing and customer support. The services provided by CreteCarTransfers are referred to as the "Booking Services". CreteCarTransfers does not provide any Transport Services. CreteCarTransfers is not a payment services provider.
Booking of Transport Services
Users book the Transport Services through the Platform by selecting the place of departure, destination and date and time of the departure, payment method and confirming the order. If available, the User may also select for the Driver to make stops along the way and the places where those stops should be. When booking, the User must identify at least one Passenger and any kids under 12 to participate in the trip, and must provide the User's email address and other details indicated in the booking form or otherwise requested by CreteCarTransfers. For purposes of these Terms, "Passenger" shall mean any person who will ride in the Driver's vehicle and use the Transport Services, which may include the User.
Payment
Following the Booking Confirmation, the User must immediately pay the fee for the Transport Service by CreteCarTransfers deducting the payment from the debit/credit card registered at the booking, unless the User and CreteCarTransfers agree that the User shall pay the Driver in cash. If card payment is selected and the User does not pay for the Transport Service immediately after the Booking Confirmation, CreteCarTransfers has the right to cancel the booking on behalf of the Driver by sending an email to the User. If cash payment is selected, CreteCarTransfers may require the User to pay a deposit.
Cancellation and Refunds
Users may cancel their booking up to 24 hours before the scheduled departure time and receive a full refund. Cancellations made less than 24 hours before departure may be subject to cancellation fees. CreteCarTransfers reserves the right to cancel bookings in case of force majeure events or if the Driver is unable to provide the service.
Liability
CreteCarTransfers acts solely as an intermediary platform connecting Users with Drivers. CreteCarTransfers is not liable for any loss, damage, injury, or delay arising from the Transport Services provided by Drivers. The Driver is solely responsible for the Transport Services provided. Users acknowledge that they use the Transport Services at their own risk.
Disclaimer
ALL CONTENT, SERVICES, PRODUCTS AND SOFTWARE PROVIDED ON THE PLATFORM (INCLUDING ANY BOOKING SERVICES OR TRANSPORT SERVICES PROVIDED OR REFERRED THROUGH THE PLATFORM) ARE PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. CRETE CAR TRANSFERS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
Contact Information
If you have any questions regarding these Terms of Use, please contact CreteCarTransfers at info@cretecartransfers.com.
CreteCarTransfers
Crete, Greece